Privacy and data protection

This explains what happens to your information when you use this page, in plain words.

Who is responsible

Vitalia24 is responsible for the personal data you send through the form on this page. You can reach them at info@vitalia24.com. Vitalia24's full privacy policy is at vitalia24.com/privacy-policy.

The person who referred you to this page (for example a creator you follow) is not part of the team that answers you. They receive information about you only if you tick the optional box in the form. The box names that person.

What we collect

• In the form: your name, email, phone or WhatsApp number, what you want to ask about, and your question. Your question may include information about your child's health, if you choose to write it.
• Your choices: that you agreed to be contacted, and whether you agreed to share your name, email and the date with the person who referred you.
• Visit statistics: we count page visits, WhatsApp clicks, videos played, questions opened, how far down the page you scroll, and sent forms. We note the device type (mobile or computer), your approximate country (from Cloudflare) and where you came from, for example Instagram. None of this is linked to your name or email. We set no cookies.
• Unique visitors: to count how many different people visit, we make a one-way scrambled code each day from your IP address and browser type. We never store the IP address itself, the code cannot be turned back into it, and it changes every day, so we cannot follow you from one day to the next. The codes are deleted after 70 days.
• Sign-in area: the password-protected statistics area, used by the Vitalia24 team and the people who refer visitors to this page, sets one cookie to keep them signed in and records sign-in times. Visitors to the landing page are not affected.

Why we use it, and on what basis

We use your details only to contact you and answer your question. The basis is your consent (GDPR Article 6(1)(a)). Health information you write about your child is special category data, and we handle it only on your explicit consent (Article 9(2)(a)). You can leave out health details and still ask your question.

We use the visit statistics to see whether this page works and to improve it. The basis is our legitimate interest (Article 6(1)(f)). You can object at any time, see below.

Sharing your name, email and the date with the person who referred you is a separate, optional choice. If you do not tick that box, they see nothing about you.

Who receives your information

• The Vitalia24 team, who read your message by email.
• Service providers who help run this page, acting on our instructions: Resend (sends the form to the Vitalia24 team by email) and Cloudflare (hosts this page).
• The person who referred you, only your name, email and the date you got in touch, and only if you ticked the optional box. They see it on a password-protected page, and each referrer sees only their own. Your phone number and what you wrote are never shown to her.
• YouTube (Google), only if you press play on an embedded video. The videos load from youtube-nocookie.com when you press play, not before.
• WhatsApp (Meta), only if you choose to message us there. WhatsApp's own terms and privacy policy then apply.

Some of these providers may process data outside the EU/EEA. In that case they should use approved safeguards such as standard contractual clauses.

How long we keep it

Vitalia24 keeps your message as described in its privacy policy. The name, email and date that the person who referred you can see are deleted automatically after 400 days.

Your rights

You can ask to see what we hold about you, to have it corrected or deleted, to limit how we use it, to object, and to receive a copy. You can withdraw your consent at any time, and that does not affect what was done before. Write to info@vitalia24.com.

If you are not happy with how your data is handled, you can complain to your local data protection authority. In Norway this is Datatilsynet.